Excellent food, very clean and new decor, specious rooms.
Yael
2024년 10월
The rooms are spacious and comfortable, and the facilities are quite clean. All luggage wheels are wiped down by the staff, and guests keep shoes in lockers at the front entrance to keep all common areas clean. The staff went above and beyond to prepare a vegan set dinner meal for my sister and me, which is not part of their usual offerings. We messaged the hotel a few weeks before and were pleasantly surprised by the attention and thought that went into our meal. Our parents had the standard dinner which they also very much enjoyed.
Wu
2024년 1월
Location of this hotel was excellent, only a few minutes walk to the closet cable car station and only one stop away from the Open Air Museum. Note: use the directions listed on the hotel's own website and not Google Maps, as Google lists the wrong station and will have you walk longer. Our booking included included both breakfast and dinner (called half board) and was definitely worth it. Nice not to have to worry about finding a place to eat, and they provide traditional yukatas to wear inside the hotel (recommended to wear to dining as well). The breakfast buffet was amazing, with a combination of traditional Japanese breakfast (my favourite), as well as Western options. The kaiseki (traditional multi-course Japanese dinner) was also delicious. We did not book a room with a private onsen, but the public onsen was empty when I used it. However, if you are travelling as a couple and would like to use the public onsen together, note that this will not be possible as the onsen are separted by sex, so you would need to book a room with a private onsen if you want to use the onsen together. All the hotel staff were very friendly (translation apps will be necessary unless you can speak Japanese).
Janice
2023년 11월
Loved being in Hakone Gora. A short stroll to the cable car and well positioned to get around easily by car. Large brand new bedroom room in the new block with a private onsen on the balcony. Super comfy bed. Well equipped bathroom. Lovely comfy lounge area in the reception where we could chill in the evening.
Lee
2024년 6월
The onsen facilities are wonderful. The water is hot. Staff is very friendly. Breakfast is great. The bed is very comfortable and the temperature was perfect the entire time.
Bryan
2023년 1월
The room was clean and very specious. The onsen was not too busy although the hotel seemed full. The scenery around the hotel is very nice, although the construction site next to the hotel was a small drawback.
Bo
2022년 9월
The shuttle service was very convenient. The woman at the tourist information desk at Gora station called the hotel on our behalf as we didn't have a Japanese phone number. The room was very spacious and comfortable. There is a slight smell of sulfur, but that actually made us happy as we had previously worried that the balcony onsen may not be authentic. The bath itself is nice, you can control the temperature. It is a bit green in some spots, but it did not seem that anything was unhygienic. It's simply the effects of being located in a humid climate. Breakfast and dinner were great. The dinner menu changed each night (we stayed 3 nights); we were always extremely full after eating everything. The staff were also very kind and attentive. The hotel is located close to the cable car, though the walk is a bit hilly so it may not be accessible for everyone.
Lilla
2024년 7월
The new wing of the hotel is beautiful Peaceful and lovely to have a private onsen
Helene
2024년 4월
The rooms in the new Annex were very stylish. We booked a room with a private onsen on our balcony. It was beautiful and we had a mountain view. The onsen could just fit all four of us! Husband, two kids and myself! There was a fridge and coffee station and large TV. Lots of slippers provided and complimentary hot beverage in the foyer.
Petra
2024년 10월
We were upgraded to the new building. The room was amazing! It was very spacious and the beds were large and very comfortable. The open air bath was a highlight of our trip; it was a relaxing experience. Staff were exceptionally friendly and helpful. They all spoke good if not exceptional English. They were able to accommodate my vegetarian diet without issue. They were very forthcoming and I did not have to go out of my way to get vegetarian food. Wifi reception and speeds were very good. The location is only a short walk from the Naka-Gora station on the Hakone Cable Car.
John
2024년 10월